Shipping policy

Shipping Policy

We provide efficient delivery services across Singapore to ensure you receive your products at your preferred timing at topvapesingapore.com.

1. Delivery Time Slots

You can choose from the following 3 delivery windows when placing your order:

• Slot 1: 1:00 PM - 3:00 PM
• Slot 2: 6:00 PM - 9:00 PM
• Slot 3: 8:00 PM - 12:00 AM

2. Free Delivery Eligibility

• Orders $220 and above: You are eligible for FREE Delivery.
• Orders below $220: A standard delivery fee will apply. Please check with your customer service representative for the exact rate based on your location.

3. Delivery Arrangements

To ensure the fastest dispatch, please confirm your preferred time slot with the same WhatsApp customer service representative you placed your order with. This allows our team to coordinate with the couriers more effectively.

4. Tracking and Support

For live updates on your delivery or to make any changes to your address, please reach out directly via WhatsApp. We do not recommend email for delivery-related urgent matters.