Refund policy
Refund & Exchange Policy
At topvapesingapore.com, we strive to provide the best service. Please read our policy carefully regarding defective items and exchanges.
1. Defective or Wrong Items (Within 2 Days)
If you receive a defective, damaged, or incorrect item, you must notify our customer service via WhatsApp within 2 days of receiving your order.
- Report within 2 days: We will arrange a free exchange for you.
- Report after 2 days (up to 7 days): If the issue is reported after the 2nd day but within 7 days, a delivery fee of $15 - $20 will be charged for the exchange service.
2. Final Deadline (After 7 Days)
Over 7 days: Strictly no exchanges or refunds will be accepted for any reason once 7 days have passed since the delivery date.
3. How to Contact Us (WhatsApp Only)
We do not encourage email communication as it may delay the process.
- Contact via WhatsApp: Please contact the same customer service representative you initially placed your order with for the fastest resolution.
- Direct Link: wa.link/mvapesg
- Proof of Issue: Please provide photos or videos of the defective item when contacting us.
4. Eligibility for Exchange
To be eligible for an exchange, your item must be in the same condition that you received it, with its original packaging and tags included.